FAQ

  • Whats the age requirement to shop on this site?
    • In USA the age requirement is 21 years old and in CANADA its 19 years old.
  • How long does it take for an order to arrive?
    • Order processing time takes 1-4 business days before shipment. Deliveries can take up to 1 week to 3 weeks for North America. It depends on what you purchased. Varies for the rest of the world.
    • If you have any questions about our shipping times, please contact us and will be happy to help!
  • Can I change my shipping address after I place my order?
    • For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
  • Can I have a tracking number?
    • yes of course. Some orders will ship in multiple boxes and each box will have its own unique tracking number.
  • I ordered 2+ items, but only received one... where's my order?
    • We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process we send 2-3 emails, including an order confirmation and a shipping notice.
    • If you believe you may have entered your email incorrectly please contact us and we will fix it for you.
  • Are the "FREE" items really free?
    • YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)
  • What is your Return policy
    • We have a 30-return day return policy for all items.